Return Policy
Return FAQ’s
What is your return policy?
We hope you love what you ordered, but in case you don’t, you can return your purchase if:
- Product is not the right size
- Product is damaged or defective
- See return instructions for details
How long do I have to make a return?
All items must be returned according to the instructions below within 30 days.
What are my refund options?
Purchases that are returned according to this policy will receive:
- A partial refund
- A replacement product
- An exchange
When will I receive my refund?
See return instructions for details.
Return Shipping Instructions
You can send your purchase back to us, at your expense. Once we receive your package, we will promptly process your return according to our policy.
You will be responsible for paying for your own shipping costs for returning your item.
Return Instructions
Return and Exchange Available:
- Available time: 30 days since the date the package is delivered.
- the shipping costs for return and reship are paid by buyer and we will ship the new item to buyer ASAP and offer shipping tracking number.
- If you think the item is wrong size or severe quality problem (color / fabric), please contact and send photos to us within 3 days. We would check immediately to find a solution together with you ASAP. Please attention about the timeline, otherwise, you have to take full responsibility for this case.
- If the item is damaged on transit or package is broken, please contact us and send the photos to us within 3 days. We would apply for compensation with shipping agency immediately. Please attention about the timeline, otherwise, you have to take full responsibility for this case.
- Customized orders no return and exchange except the serious quality problem.
- Batch order (over 3 pieces) no return and exchange except the serious quality problem. Please contact us for solution by email.
- the shipping costs for return are paid by buyer and we would send the refund after we receive the package and check that the item is still perfect situation. The return amount is the item amount cutting the shipping costs. For free shipping items, we would calculate the actual shipping costs.
- Customized orders no return and refund except the serious quality problem. Please contact us for solution by email.
- Batch order (over 3 pieces) no return and refund except the serious quality problem. Please contact us for solution by email.
We reserve all the right for the final explanation. Any problem about return policy, please just let us know. Our email address: hermagic@qq.com.